This is a web based app and you don't need to install anything on your PC. Just upload a file, wait for 2-5 minutes and your song should be ready for a download.

After a song conversion, you will get 3 outputs: Original song, Instrumental version and Acapella version.
Original song can not be downloaded, because you have to own it before providing it for us. E.g. buy from a music store at amazon.
Bellow instrumental and acapella versions you will find download buttons. Click them and download will start immediately.
iPhone/iPad/iOS users - apple does not allow to download mp3 files to the phone. Because of this you will have to use third party app, such as "Documents 6", DropBox or any other. youtube.com/watch?v=iY8o68UMKPc

This issue might occur in different situations:

1. If you are using youtube link. Some youtube videos might get stuck due to youtube transfer issues. It is advisable to use file upload form instead of youtube. Files will be processed faster and you won't see unexpected errors from youtube. If you are stuck in this stage, please get this song from other source (like amazon store) and upload it via our file upload form.
2. If you are using file upload form, please refresh the page and go to "My Files" section. Your file might be already converted and ready to be downloaded. If not, please try again. File upload might have failed or your network connection broke during the process.
3. Always check if you have a steady network connection, because uploading large files might take some time. If it fails, just try again.

If your file does not appear in "My Files" section after an hour, please contact us.

If you are using youtube link. Some youtube videos might get stuck due to youtube transfer issues. It is advisable to use file upload form instead of youtube. Files will be processed faster and you won't see unexpected errors from youtube. If you are stuck in this stage, please get this song from other source (like amazon store) and upload it via our file upload form.

Our algorithm works differently on every song. On some songs vocals are completely removed and on others them are still there. Unfortunately we don't have any tools to improve the quality.
Because of this, we made our service free for converting 30 seconds of any song. Please make sure song quality is satisfactory before buying a full version.

Files are stored for 30 days after a conversion. Please download them before this period or they will be deleted without recovery.

Song should be shorter than 15 minutes and size should not exceed 100mb.

You don't need to cancel anything, because we don't offer any subscriptions. All of our packages are one time payments and you won't be recharged twice.

Yes, but it is only for enterprise users. Please contact us for further details.