Full file conversions are stored until your subscription is active or customer decides to delete the files. Sample files are stored for 3 days. For a top up and one time users files are stored for 30 days. To prevent a data loss please download the files before this period or they will be deleted without a recovery.
如何取消订阅?
You can cancel your subscription or trial at any time through our self-service customer portal. Simply log into your account, navigate to the billing or subscription settings, and access the customer portal where you can manage your subscription, cancel, or update your payment details.
If you have any issues accessing the portal or need assistance, please contact us and we will be happy to help.