Refund Policy

This refund policy outlines the circumstances under which users of VocalRemover are eligible to receive refunds for purchased products and services.

General Policy

At VocalRemover, we strive to provide high-quality service. Due to the nature of our digital service, where files are processed immediately upon upload, we maintain a strict refund policy. We encourage all users to review our terms of service and test our free tier before making a purchase.

One-Time Purchases (Minute Packages)

Refunds for one-time purchases of processing minutes may be granted in the following circumstances:

Technical issues: If our service experiences technical problems that prevent you from processing your files, and we are unable to resolve the issue within a reasonable timeframe.
Duplicate charges: If you were accidentally charged multiple times for the same purchase.

Refunds will not be granted in the following cases:

Quality expectations: If you are unsatisfied with the processing results. We recommend testing with free minutes before purchasing.
Partially used minutes: If you have already used any portion of your purchased minutes.
Change of mind: If you simply changed your mind after the purchase and have already used the service.

Monthly subscriptions: Refunds may be granted if requested within 48 hours of the initial subscription purchase and minimal usage has occurred (less than 10% of the monthly allocation).
Annual subscriptions: Refunds may be granted on a pro-rata basis for the unused portion if requested within 30 days of purchase and usage is less than 10% of the monthly allocation.
Renewal charges: Refunds for automatic renewal charges may be granted if requested within 7 days of the renewal date and no service usage has occurred during the new billing period.

You can cancel your subscription at any time. Cancellation will prevent future charges but will not result in a refund for the current billing period unless the conditions above are met.

Payment Processing Errors

If you experience any of the following payment issues, please contact us immediately:

Duplicate charges for the same transaction
Charges for products or services you did not receive
Incorrect charge amounts

We will investigate and process refunds for verified payment errors within 5-10 business days.

How to Request a Refund

To request a refund, please contact us via email with the following information:

Your account email address
Transaction ID or purchase date
Detailed reason for the refund request
Any supporting documentation or screenshots if applicable

We will review your request and respond within 3-5 business days. If approved, refunds will be processed to the original payment method within 7-10 business days.

Exceptional Circumstances

We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration, please contact us directly. We will review each case individually and work to find a fair solution.

Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks can result in account suspension and may affect your ability to use our services in the future.

If you initiate a chargeback, we reserve the right to dispute it with evidence of service delivery and to suspend your account pending resolution.

Changes to This Policy

VocalRemover reserves the right to modify this refund policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of the service after changes are posted constitutes acceptance of the modified policy.

Contact Information

If you have questions about this refund policy or need to request a refund, please contact us by email.

Last updated: November 27, 2025